List of CM, GM and MOD

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    Naomi 2095-37108611a551cfc9a1955ddbbc226b9b1a4dfc82.jpg
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    XNaomiX Zyra Shaixe
    Naomi Zyra Shaixe
    Community Manager
    [EN]
    Community Manager
    [EN/DE]
    Community Manager
    [FR/EN]





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    Kuroneko Furval Legretta
    Kuroneko#7236 Furval#4369 Legretta#3703
    Game Master

    [EN/ES]

    Game Master
    [EN]

    Friend. not food.
    Game Master
    [EN]

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    Arclight
    Enigma
    ArcLight#1961
    Enigma#4261
    Moderator
    [EN]

    Moderator
    [EN]

    What is that I see being cooked above me?

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    Shiro
    Rikka
    Shiro#1091
    Rikka#1403
    Game Master
    [DE/EN]

    Moderator
    [DE/EN]


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    Soraz
    Mari Tomori
    Soraz#1561
    Mari#2112 Tomori#0818
    Game Master
    [FR]
    Game Master
    [FR]
    Game Master
    [FR]
















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    Eriis
    KUFA

    Eriis#2406 Kufa#7071                                     
    Trial Game Master
    [FR/EN]

    Trial Game Master
    [DE/EN]

                                     



    Updated: December, 2019

  • Hello everyone,


    At Aeria Games, there are two types of volunteer support staff:


    Moderators and Game Masters

    • A Moderator's tasks are focused primarily on the forum and tasks outside the game, such as organizing the forum, aiding with support and bug reports.
    • A Game Master's tasks are primarily focused on the game itself. They are there to assist players, answer questions, and create and host in-game events!
    • Both Moderator and Game Master can share responsibilities in some ways, but they each have their own focus. Some teams combine both roles into one to suit the team’s needs.

    Game Masters and Moderators have separate accounts that are not used to play the game, but to provide support. Game Masters and Moderators do NOT have the ability to spawn items, currency, or anything of the sort. However, Game Masters can mute players in-game. They are not allowed to interact with the game world in any sort other than to provide support. Any violation of this will result in an immediate termination of the staff member.


    What a Game Master is able to do:

    • Receive and forward game related feedback
    • Perform forum and in game events
    • Answer game related questions
    • Request assistance from a Moderator if needed
    • Monitor overall server performance and notify a CM in case of trouble
    • Receive behavior related reports and forward them to a CM
    • Receive bug reports and forward them to a CM
    • Mute players in-game


    What a Game Master is unable to do:

    • Show any kind of favoritism (e.g. handing out free items or AP)
    • Fix bugs
    • Alter already-existing game features
    • Develop new game features
    • View your tickets or respond to them
    • Ban accounts or threaten to ban any account
    • Deal with in-game ban appeals
    • Deal with GM or MOD related feedback


    What a Moderator is able to do:


    • Receive and forward forum related feedback
    • Perform forum events
    • Answer forum and game related questions in the forum
    • Monitor forum and notify a CM in case of trouble
    • Receive behavior related reports and forward them to a CM
    • Receive bug reports on the forum and forward them to a CM
    • Mute players on Discord


    What a Moderator is unable to do:

    • Show any kind of favoritism (e.g. hand out free items or AP)
    • Fix bugs
    • Alter already existing game or forum features
    • Develop new game or forum features
    • View your tickets or respond to them
    • Ban accounts or threaten to ban any account
    • Deal with in-game ban appeals
    • Deal with GM or MOD related feedback


    Game Masters will never reveal their identity or the name of their personal account character, if they have one. Please do not ask them or try to pursue the matter. This barrier between their GM persona and personal persona is there for their own protection. Their safety is one of our primary concerns, and any hint at an attempt to penetrate their layer of privacy and safety will be met with an immediate and severe reaction from gamigo or Aeria Games.


    ===========================


    What happened to the Game Sages?


    We would like to inform you that all your favorite Game Masters are now Community Managers and will be tagged as such on this new forum and discord. Our previous Game Sages are now known as Game Masters and have a brand new identity.