Feedback

  • September 21, 2018

    1. Will there ever be a Mac porting for this game?
      There are no plans for a Mac port of Twin Saga.

    2. Would it be possible in the next patch to get a seasonal event again?
      Absolutely possible!

    3. I would love to see an event like Beseiged from Final Fantasy 11 in Twin Saga. A city that is controlled by monsters that we have to fight to capture, then every so often we have to fight to defend it from NPCs attempting to retake it, or if we fail to defend--retake the city.
      Although it's a very cool idea, it's unlikely that such event will ever happen in Twin Saga.

    4. Less loli-looking Senshis and more male Senshis, please.
      We will see what we can do about that.

    5. Could we get more times for the gathering/fishing Meridia bosses? As far as I know they appear at 2:30pm, and 10:00pm, which for people outside of EU is hard to make it and gather the packs at those times.
      Yes, we will try to add additional times for the profession bosses very soon.

    6. Would it be possible to get some formulas for costumes with LP? Not asking for all of the formulas, but formulas for costumes that are already free, like from Guild Boss, or senshi Daily Quests.
      We will look into it.

    7. Can we get the random dye bag for low LP back again?
      Yep! The dye bag for LP should be available again sometime next week.


    September 28, 2018

    1. Implement the Halloween event similar from last year, maybe earn the souls a different way like Daily Quest cause was annoying to kill Cale 2.0 after dungeons.
      We will see what we can do about that.

    2. Could we get a 2nd Anniversary event?
      Can't promise you anything right now, but we'll look into it and see what's possible as a (late) 2nd Anniversary event.

    3. Any hints to when Samurai will be released?
      All we can tell you at this point is that the Samurai won't be released in the next patch.

    4. A Senshi formation page, similar to Starstone pages since some players have decent amount of Senshi and they lightly keep changing Senshi for tanks or damage and so on.
      Good idea, but don't expect anything like that within the next months.

    5. Will ingame censorship system ever be revised and fixed? Not referring to real insults and swearing, but why should we have "points" censored? I'm not even speaking about "Saturday" and "Spoon" (although I would never notice there were any bad words), but things like "Mongolia", "delivery", "cheap" and others. I realize it was done to prevent rampant gold selling, but now it's in the past, isnt it? Even ingame items are censored sometimes, impossible to link them. The system is not ideal, but definitely should be worked on.
      Will be looked into soon.

    6. Character EXP Boosts are quite rare, would it be possible to implement it once a week similar to Class/Loot boosts? or perhaps have a NPC that can provide buffs for a limited time?
      We will see what we can do about that.

    7. Is there going to be further improvements with the lag issues? I don't know why but it seems like after this recent maintenances that Capybara crashes and longer freezes are happening a lot more often. I know the usual is to check your connection, your game, etc. but I highly doubt that's the case. Is there no way that the server that US used to be in could be resurrected again?
      Please keep reporting your lag issues to the staff (GM/CM). We have received some very detailed reports in the last weeks that are still under investigation to narrow down the cause of the lags. We don't have any plans to split the server into EU and US again.
  • October 5, 2018

    1. When will the GM Wedding event happen?
      More information will be available soon.

    October 12, 2018

    1. When are the puzzles from the "Create your own Astral Puzzle" event scheduled to be released?
      The three winner puzzles have been released a while ago. We hope you enjoyed them!

    October 19, 2018

    1. Kinda dislike how people that have spent money are punished as I spent around $60 and barely got the Senshi Contracts that I was looking for, most of the time just Astral Crystals, nevermind if bought ingame or per Web mall.
      Thank you for your feedback. We will have a look into it.

    2. Kinda dislike on whisper when I chat with someone and then I walk/do something with items how it instantly makes me go /Shout again instead of staying focused on /Whisper with the person.
      Unfortunately nothing we can do about.

    3. Needs a ingame option to make sure to not get spammed by all 3 language announcements of new things, similar to how you do the announcement thing here by selecting the "role" you want language wise.
      We've been looking into it for a while now and might try different things to see how they work out and minimize the spam.

    4. On Hidden (green) Quests, I would like to see an indicator that tells you if you ever finished the quest before or not.
      Noted! Might be available with a future update.

    5. Increase cooldown on Tradechat, because people spam trade chat too much with dumb stuff, or add an option like Mute, where you can't see what they type but you will still able to join their recruitment for party. Because the community is small already and it's so hard to find partys already.
      We have received mixed feedback about the trade chat cooldown over the past weeks, so we are not sure yet what we are going to do about it.

    6. Survival dungeon, a dungeon that has endless waves that keeps spawning until you can't go on, rewards depending how far you survive.
      Might be part of a future update, but right now we have no idea if something like this will be available in the near future.
  • October 26, 2018

    1. I hope that soon in Black Hill enemies won't drop Lv.60 green gear but more fitting lvl gear, is same with some dungeons in Meridia that have Lv.70+ enemies and still drop blue Lv.58 gear rather than 63 or 68 blue gear, whatever there is.
      It is unlikely that the drops will be changed.

    2. Dailies are still missing in Moonshine Valley, can the place not have a dungeon as well, maybe not story related but so you have more of a reason to go there once you did story in that place?
      Noted and will be reported once more. If a future patch doesn’t update the map with a dungeon, we probably won’t get one.

    3. Please allow the ability to Ctrl + Right Click to consume a stack of Loyalty Point Bundles.
      Will be requested.

    4. Remove cooldowns on Star Currency.
      Already requested. We’re still waiting for CD removal.

    5. In Spirit Palace, please look at the spawn rate of "Spirit Orbs". It can be pretty frustrating hoping RNG graces you with a decent spawn rate to receive a high ranking. Some runs you will receive 0 "Spirit Orbs" while other runs you can receive 3-4 just fighting one boss.
      Will be looked into.

    6. An item that can store all the Class EXP we're getting in it so that we can use it to give to another class. After a Class reaches the Lv. cap, it essentially becomes pointless to use, making us having to change to another Class that could get EXP. I'm sure plenty players would pay some Gold or roll Puzzle for such item. It should have a reasonable cap on it and be able to store enough EXP for a couple of days. After it gets emptied on the other class, the item should disappear like a consumable (and unable to be stored in account bank) which would be forcing us to buy another one if we want to use our capped class more. I think that it's ideal for as preparation for new Lv. cap and it could lessen the amount of players remaining inactive.
      Although the idea is pretty interesting, it’s technically not feasible.

    7. I would like to suggest to adjust the EXP for leveling professions, as the cap continues to increase the newer players are able to catch up easier to those that have played longer but it remains as difficult to level our professions.
      Will eventually be adjusted with a future patch.

    8. Gathering/Fishing achievements are ridiculous. An example of catching 100 Legendary fish takes like 100 hours of having to concentrate on your character until when a QTE appears. No offense to X-Legend, but it would be better to remove the QTE altogether, it's a terrible idea to add an AFK-feature to a game that basically tells you "you can earn something from being AFK, but don't really AFK or you'll miss out on better materials, formulas and achievements". It's not enjoyable to having to repeatedly watch the screen and wait 10 minutes per QTE, and usually it's not the one you were targeting for. Or maybe you could make the intervals between each item shorter.
      The removal of the QTE will not happen, but we can see about the interval between each QTE.
  • November 2, 2018

    1. Re-balance the DEF of the Gunslinger, it is ridiculous how same DEF stat on Rogue and Gunslinger make so much of a difference, I can survive with a Lv.49 Rogue more than with a Lv.67 Gunslinger which has also more evasion (over 50%), it simply feels broken.
      Will be looked into.

    2. Dragonknight should be adjusted as well, they just seem to be worse version than a Monk in every way. Even if you were to put all points into DEF, they would still die at a quick rate which makes it pointless.
      Will be looked into.


    November 9, 2018

    1. It would be nice if there was an ability to fuse a certain amount of the lower leveled Weapon/Armor Crystal into a higher leveled Weapon/Armor Crystal. (For example, x10 Lv.60 Crystals can be fused into a Lv.70 Crystal.) Since no one buys the ones below Lv.60 anyways so it would make them useful somewhat and if needed make a scroll to be able to do it, but preferably not behind paywall.
      We will check if such an item exists. If not, we can request it, but we can’t promise you anything.

    2. Please consider adding EXP Crystals for the accessories (Necklace, Ring and Cloak) so those can receive higher in Fusion boost in similar fashion.
      Might be available with a future patch.

    3. Any chance of re-adjusting all of the Mystery boxes in the AP Shop of the Item Mall? Currently they contain a bunch of junk items that make your odds of actually receiving the item you want from the box completely unrealistic. (Regen Potions, Keys, Loot Charms, Astral Fragments and Starstone Crystals) replacing it with LP and/or AC would be more favourable.
      Unfortunately the content of the existing boxes cannot be changed, but we will ask the developers if it’s possible to get completely new ones.
  • November 16, 2018

    1. Any further on regarding the possible 2nd Anniversary event?
      An Anniversary in-game event has been implemented in the latest patch.

    2. Will there be any compensation for the delayed patch?
      We will look into it.
    3. Will the patch contain seasonal events / buffs provided by NPC?
      Yes, the new patch provided you with some seasonal events and an Anniversary event.

    4. Please include the Transmog & Furniture coins for the Christmas event/chests.
      If you refer to the lucky coins, I'm afraid we cannot add them to the current seasonal events. But we can see if it's possible to give them out as rewards for other events.

    5. Would love if GM's could hosts longer events where the winner can receive a 4* Senshi Evolution Key.
      We will see if it's possible.

    6. Add a chance of Advanced Gear/Accessory Scroll being provided in Daily Quests loot. I believe this will make more players do them and it would make it feel more rewarding.
      Will be looked into, but don't expect any changes anytime soon. Modifying quest rewards is usually out of question.

    7. Make it easier to obtain Marine Furniture Formulas.
      Noted!
  • November 23, 2018

    1. Dungeon bug in FG: "There is a bug in FG in the stairs before first boss where u get bug and can't move it feels like root skill"
      Will be investigated.
    2. Create a guild bank where people can deposit gold or donate gold to the guild
      Not planned for the near future.
    3. Update on guild boss auto spawns for NA ppl (Current times only benefits EU and SEA but not for NA community members who work or go to school)
      Good point! Will be investigated and forwarded to the developers.
    4. Allow jump able dodge things / enable double jump on combat mode
      A combat mode is not planned for Twin Saga any time soon.
    5. Fix the Resurrection bug for Clerics. Many times you can be standing right on top of the person you're trying to resurrect and the target is "too far away".
      Thank you for the bug report.

    November 30, 2018

    1. Remove 15 ppl limit for FP?
      Minimum player requirements for Fantasy Planet raid will be adjusted.
    2. EXP buff from last Christmas event was better?
      We do not have any influence when it comes down to the seasonal events but thank you for the feedback.
    3. Will there be any indication of how often each of the new Senshis will be release?
      Unfortunately no.
    4. Daily gift packs from Elisa Rhine, are they account based or should each character be able to obtain them?
      Account-limited.
    5. Achievements for any of the Japanese-style furniture or fixtures.
      Has been reported. We are waiting for the fix.
    6. Senshi login on the forum is different per language.
      Senshi will rotate, but if you have any concerns please bring them up to our GM staff.
    7. Guild quests don't give nearly enough exp.
      Will be passed on to the developers.
    8. Would it be possible to have a design your own mount contest with the winning mount with most up-votes being implemented.
      We can’t promise you anything, but we can talk to the developers next year to see if such event is possible.
  • December 07, 2018
    1. Can we get more puzzles with Christmas themed costumes and mounts?
      Will be looked into.
    2. Spirit Palace as a Party dungeon
      A party version of this dungeon is not planned.
    3. Auction House feature: a stack has a unit price so we are not forced to buy a stack of something we need and only the number we need
      Not possible with the current auction house system.
    4. Snow furvals and candy canes in astral puzzles or event rewards
      Will be featured in some puzzles and maybe check out our upcoming events to see if those items are available as rewards.
    5. Tornadoes in Desert Canyon ("Dust Devil" debuff).
      Has been reported.
  • December 14, 2018

    1. Will the newer Senshis ever get a voice in Japanese?
      Unfortunately no.
    2. Berserker skills not working properly.
      The issues have been reported to the developers and we are waiting for the fixes.
    3. Will there be more 120% mounts?
      Definitely!
    4. Add a more distinctive effect/visual look in the 120% mounts vs the 90% mounts
      We will pass the feedback to the developers.
    5. Cheaper Senshi Mystery Boxes in LP shop (but the chances are lower, addition to the existing boxes, not replacing)
      Will be looked into.
    6. Increase number of, or the number for gold boost (because of the drop in gold with the all the crafting costs) or give an item that gives gold boost (like the items that give loot or exp boost)
      Actually we already thought about gold increasing items and see if it's possible to get it them. More gold boosts will be looked into.
    7. Allow the bags in the login rewards be fuseable (currently its unable to be fused to a 20-slot bag with the scroll)
      Will not be possible.
    8. Increase luv coin amount after milestones in cp length
      Not possible at the moment.
    9. Fusion crystals (like the Lv75 Armor Crystals) for accessories
      Eventually part of a future patch.

    December 21, 2018

    1. Request for pet puzzle
      Alright!
    2. Block list has an error? Users can't see text even though not on block list
      More details please. Maybe add a video.
    3. Have a set list for Like a Boss, maybe communicate what is going to be spawned in each of the channels
      Will be looked into.
    4. Add the new skill books in astral puzzle
      Unlikely, but we will think about it.
  • Sorry for the delay! We have taken notes of the feedback that surrounds the Gold situation and Fantasy Planet thus they will not be included here but will be discussed within the team.

    December 28, 2018

    1. Clearer Maintenance schedules. We understand it was holiday during that time but there was no news that provided when the maintenance would occur.
      We apologize for the lack of communication. The weekly maintenance should always be on Wednesday, 10:00 AM (CET).

    2. Blue Crystal Falls (Solo) feels pointless. There is bare EXP and no desirable loot. Would it be possible to add something more rewarding for it? (such as Ancient Vocational Manual pieces.)
      Will be looked into.

    3. Is there an ETA of the next fixes? Berserker is in need to get fixed, as it is a class played by many.
      Unfortunately no ETA, but we do understand that the fixes are crucial in order to play the class to its full potential.

    4. Would be nice if the translation of the Advanced Specializations / Skills and newer Starstones could be revised, players build classes without proper understanding to it due to misleading and lack of info.
      Feedback will be passed on to the right people.

    5. (Combined multiple feedback.) We have noticed more as of late that boosts appear later than expected. The compensation for it does not always make up for it.
      Will be looked into to make sure the boosts are on time and/or delays are announced.

    January 4, 2019

    1. Have 24-Hour EXP Key and Orb appear more often in the Astral Puzzle, or the possibility to purchase them through Item Mall.
      Shouldn't be a problem to put them more often into the puzzles.

    2. Would it be possible for the Guild statues in Guild Palace to be increased to a higher number than 4?
      Technically not possible in the near future.
  • January 11, 2019

    1. Would it be possible to get the odds of each drop listed when you Ctrl + Click on a box?
      Will be looked into.

    2. Possible to have a "Nightmare" version of Raids where there's increased chance for loots and rewards depending on the completion time?
      Difficult to implement at first. We can propose this to the developers, but don't count on it.

    3. Allow to pass Guild Leadership to an offline player, it requires a lot hassle to catch the person online at same time as you and all you can do for now is wait for the person to be online.
      We will ask the developers if it can be changed, but it's a low priority QoL feature.

    4. Bring back "Masochist" title.
      The title name was changed to Egomaniac. We don't know why it was changed, but we will see if the change can be reverted.

    5. Would it be possible to be able to toggle on/off the Couple effects above your character from public?
      We don't see any reason for that.

    6. The EXP required to level up Fishing and Gathering are slow. Would it be possible to decrease the required EXP for each level up?
      Adjustments to the EXP curve for professions are not planned any time soon.

    7. Was wondering if <Luck Orb, Hertha Gage> will be available to exchange in the compendium soon?
      We don't have any information about it.

    8. The costs of crafting the Advanced Skill books are way too high and has decreased the game's general gold market.
      The whole gold situation is still being looked into (skill book crafting costs included).

    9. Would like reconfirmation if there will be increased spawning times for the Meridian bosses.
      That's the plan, but we don't know when it's happening.

    10. Possibility to extend the <Class EXP Emblem> to 60 minutes instead of the original of 30 mins?
      Wouldn't have any priority in comparison to other requests.

    11. Increase the maximum Character slots capacity to 24 instead.
      Permanent increase to 24 is not possible.

    12. Allow the option to edit the messages from the Guild Message Board as you are unable to change the older messages and you are forced having to create a new one altogether.
      Will be forwarded.

    13. Please allow the player to re-enter Golden Desert arena even after the Portal closes (especially when a player happens to disconnect and ends up unable to return.)
      May not be possible, but we will forward the request.

    14. It's been a long time since newer Senshis were added to the LP Shop. Any chance we'll receive additions in the next patch/es?
      We can't say for sure. The packs for newer Senshi do not exist at the moment and are even missing for some older ones.
  • January 18, 2019

    1. Move GD 404 to weekend

      Side A: more people can play (work hours) and gives people more things to do while idling

      Side B: PvP gets in the way of running dungeons (recruitment times)

      We will try to do some GD 404 events on the weekend, but can't promise you that it will always be the case.
    2. PvP Arena Towers

      - increase HP to tower/players (geared players can 1-shot the tower)

      - increasing HP to towers my actually hurt PvP newcomers (large amount of HP to drill down, etc.)

      - dynamic PvP tower HP (change based on average damage of players in arena)

      - chance that this may lead to more tower farming

      Adjustments to the towers need to be made carefully and we will talk to the developers to see what's possible. Don't expect any changes any time soon though as we have to consider many factors, like the ones you have mentioned already.


    3. PvP Arena Brackets
      - division of PvP? such as lvl 40-50 arena, lvl 50-60 arena, etc.

      We'll check with the developers if a division of the PvP brackets is possible. Might interfere with the rankings, as we might need to expand these to different brackets.

    4. PvP teams aren't randomized
      We will bring this up to the developers.

    5. Astral Puzzles

      - increase the rates, or increase the LP amount if it has to be there

      - more legendary mounts

      - more Senshi keys

      - class skill books

      • You might have noticed that the general amount of LP in the puzzles have been increased since a couple weeks by now, but we will have another look into the amount.
      • We're happy to see that more legendary mounts are in demand. Not too many are available right now, so we can't tell you when the next one is going to be released.
      • More Senshi keys? Noted.
      • We have asked about the Class Skill Books.

    6. GM Events
      - allow new Senshi contract to be a reward

      Generally excluded from GM events and only available in special cases or non-GM events.

    7. Senshi
      - change the Senshis within Senshi Territory

      Won't be changed any time soon.
  • January 25, 2019

    1. Forum Event: Senshi Login - can you decrease the number of days required to 24?

      Furval: I will be keeping the number of days required to 25.

    2. Is it possible to request certain senshis to appear in senshi territory?

      Not possible.

    3. FGD should have LP drop
      FGD has been intentionally made to only provide EXP

    4. Creating a forum to request bosses at like a boss
      The GMs will be gathering request at the event live in general chat.
  • Repeated suggestions are not included and/or has been brought up directly to team/developers.

    February 1, 2019

    1. Make gears have visible appearance on the character when equipped, similarly to Outfits/Costumes.
      Not possible. The items do not have any visual appearances.

    2. Could something be done about the double reset of the Crusade. As it is we lose 3 days because the bosses we need to get don't change until 3 days after count reset.
      We can't say for sure, but we will investigate.

    3. You are currently given a 1-hour timer to farm FGD. An hour which does not give the player any opportunity to rest or use the bathroom without losing precious time. Would it be possible to cut the allotted time given to farm FGD down to 30 minutes and double the amount of EXP given by the bosses inside to make up for the change?
      Not possible.

    4. In Flaming City, please adjust so bosses appear on map with Elite/Boss Crowns. This would help newer players that do not know their spawn pattern.
      Will be reported.

    5. Clerics waste so much potential due to Senshi and pets, not just theirs, but everyone around as well. To elaborate, Clerics have a chain bounce heal skill that can jump to different targets to heal them, and those "jumps" are being wasted on spawned senshis and pets, which don't even have HP or die. This means that instead of the cleric healing party members with the bounce heal, its being wasted on targets that shouldn't be affected in the first place. I have tested this and confirmed that both senshis and pets count as targets to receive the heal bounce. What I'm suggesting: Remove Senshi and Pets as possible targets for the cleric bounce heal, as they shouldn't be in the first place.
      Makes sense and we will bring it up to the developers to see if the targeting of the skill can be changed.
  • February 8 + 15, 2019


    1. Is there any plans to change the Senshi Contract / amount of Loyalty Points / Backpack for the Login reward in the upcoming months?

    - Not sure as of yet.


    2. In addition to the recent PvP feedback, wondering if it's possible to lower the cost of the items in each shop to balance the lack of activity surrounding PvP.

    - Will be looked into but cannot promise any changes will be done.


    3. Possible to add "special events" or tasks in lower leveled maps to make the game more interesting? I know that until Lv.60 that you're mostly engaged with the storyline but I've seen a lot of new players drop out so early because they became bored. But it would be nice to have more world bosses or maybe a dungeon suitable for Raywing Harbor that can give new players something more exciting than to just kill 20 Bulbirds or pick up 18 flowers. I know it's a demanding thing but I've seen a lot of people drop the game before even getting to the best parts and it feels a little sad to just watch them leave...
    - In cases like this, we will require more specific information about your suggestion. You can contact any member in the EN team if you wish to elaborate on this so it can be forwarded.




    Suggestions

    Golden Desert 404 feedback
    - We have listened to the community's feedback regarding this and had 2 test runs attempted during the weekend over 2 weeks. Changes will be made starting from March where it should run during the weekend instead of Thursdays.

    Foreign Golden Desert times suitable for NA timezones
    - We are trying to see if we can come up with a solution for this, but no guarantee it will work.

    Increase chances of winning a 4* Senshi Key through raffles, puzzles, events etc.
    - Will be forwarded!

    Astral Puzzle
    - We'll see if we can make arrangements for a Furniture Puzzle and Wish Puzzle to occur soon.

  • February 22, 2019 + March 1, 2019


    1. Possible to get Snack Pack from the LP Shop?

    - Will be looked into!


    2. Allow weapons with 0 durability to be equipped or repaired by the Repair Kit alone. Otherwise you are required to bring a spare weapon with you to be able to repair the broken weapon.

    - Unlikely to be changed.


    3. Increase cool down or add filters to the Trade chat as it appears way too much spam and not serving its' purpose.

    - As mentioned before, we've had mixed feedback regarding this and unsure if there will be changes to it.




    Suggestions


    Discussion channel to be added on discord

    - Done, we'll see how it goes.



    All PvP related suggestions has been brought up.

  • March 8, 2019


    1. In what extent does our feedback and suggestions work? We see specific topics (such as events and puzzles) receive quick response but what about the remaining? There were a lot arguments regarding the PvP system where it did not seem like XL was going to take any actions towards our suggestions. It would be ideal to see what feedbacks were actually implemented and to have old feedback kept track on because it feels majority is neglected or not considered despite the responses.

    -Thank you for asking! We and X-Legend, the developers of the game, consider every feedback, however sometimes we need to set different priorities so that it takes a while until we can tackle something. Rest assured we haven't forgotten, though. If something as big as the PvP system is undergoing changes, we will most likely put it in the patch notes. :)



    2.Recently we just had an event about using costumes to dress up as a Senshi in opposite gender. Is it possible to have this as a drawing event? I understand such events might discourage people from participating that feel they are lacking in skills however it allows one to not be limited by the costumes that are currently available in the game and it would be nice to see what creations people can come up with.

    -Legretta: As the one that's hosting the event, a drawing version of that event was thought about but it does limit the amount of participants and I've understood it as player would be more keen to join if it wasn't based on a person's "skill". However I do understand there may be Senshis that will make you feel limited, which is why I didn't force the rule of having to use same colors/theme. I'm sure it will be limited eventually for any events where the entry is based on the Dressing Room/etc, but that hopefully shouldn't make someone feel discouraged to participate.



    3.Would be ideal if the Rising Star Gear Set scaled up to Lv.60 or higher.

    -That is not possible unfortunately and there are no plans for new legacy equipment.



    4.The new setup for Hunger Games with 2 separate games is not as exciting as when it was 1 game. It opens up the opportunity for more people to join but (I'm not sure how to put it) I still enjoy it but it doesn't feel the same. Perhaps remove the bots, switch it to weekly or every 15 days so it can still run on 1 game.

    -Furval: I wanted to allow different people to join in, so that's why I increased the amount. Hunger Games is quite tedious so that's why it's every other week rather than every week. Thank you for this feedback, but let's see how it goes after this current hunger games event. As for the events - I host ingame events every other Friday when I get home as I'm busy on the other days.



    5.Is it possible to have some in game events suitable for EU (AM) time?

    -Kuroneko: A specific time would be easier to pinpoint your desired time and we would take it into consideration when planning events but still depends on availability and our timezones.



    6.Is it possible to increase the drop rate for 4* Senshi Evolution Key from the Treasure Lands in Fantasy Planet?

    -No changes are planned for Fantasy Planet.


    7.If there's going to be a small patch for the Daylight Savings Time, would it be possible to change the Senshi you get from Login rewards while we wait for the patch? It gives people more reason to log in again.

    -While this time has already passed, it is unfortunately impossible to change the login rewards without a patch currently, however, we do try to let it rotate more frequently.

  • March 2019 +April 2019


    1. PvP: - Reduce the CC duration from classes to 1 second. Currently classes that uses CC provides a huge disadvantage to other classes. Reducing the duration will provide more fair duels since removing CC altogether would be unrealistic .Arena that allows 1 vs. 1 duels - Add a match-making system that is based on average stats.

    -We are aware that the overall PVP experience leaves much room for improvement and will forward your feedback to the developers!



    2.Territory Battlefield: - Change the cooldown for respawn time - Lag is too bad - Ability to use Revival Potions should be removed - The respawning point needs to be removed. Player receives no invulnerability when respawned and will be an easy target for "camping"

    -We are aware that the overall PVP experience leaves much room for improvement and will forward your feedback to the developers!



    3. In the recent patch, appears to have more error codes frequenting common places. Burning City has this issue where sometimes makes it difficult to be aware of which target is distinguished from being a boss or a piece.

    -We are trying our best to reduce the amount of ER codes in our localization with future updates.



    3.The way Dating Quiz's system works is not ideal for the players as it depends on each specific computer's time zone. It would mean players have to make sure to change it to suit the server time. Changing it to a similar system like Arcadia Park would allow players to focus on a time rather than having to manually change settings.

    -Forwarded to the developers to see if a change in the system can be done.



    4.Make the Treasure Maps that you receive from Lil Mo stackable higher than just 10. Also similar to Loyalty Points, would it be possible to remove the cooldown of using the item so that when you consume it, it's instantaneous?

    -Unfortunately not possible due to technical limitations and how the items are handled by the system.



    5.What's the point in adding general knowledge questions in the Dating Quiz? I did my first today and it was on about some guy in BC time zone, to cuts of meat, to anime... Can you make questions geared to the audience just like the anime?

    -Thank you for your feedback, we are currently also still looking into that. :)



    6.The reduction of the cooldown that came with the recent patches contributes to more spam in Trade chat. This makes it more difficult to offer sales, trading and recruitments for dungeons. I would like to suggest to either restore the previous cooldown timing or add another chat tab that acts like a spam channel. With the current situation, it makes Megaphones/World chat pointless.

    -Thank you for your input! We are currently still monitoring that situation but we will let you know about any changes.


  • May 2019+ June 2019


    1.We have noticed that patch notes does not always include smaller or specific changes, an example would be that the Advanced Guild relics got their costs reduced to 400 Gold from the previous 800 Gold. This was not mentioned and it seems it's up to the player to find out when this is information that should have been provided to the players. What was the reason for this?

    -Sometimes changes go even unnoticed for us. We apologize for this inconvenience and try to be more thorough in future Patch Notes.



    2.I just wanted to say that I liked the variations for events and the different games for the maintenance events. It allows the player a chance to win that isn't purely based on skills.

    -We're very glad to hear that!



    3.Territory Battlefield: - One joint channel instead of 7 channels - Increase rewards or replace with better items/buffs - Rewards should provide wider range of relics - Allow guild alliance for smaller guilds that lack players - It should run similar to Golden Desert's system, guilds have to queue in, there's ranking and depending on the score, the better rewards you get - Feels very lacking and does not give players/guilds incentive to put effort to it when rewards don't make up for it

    -We are aware that the overall PVP experience leaves much room for improvement and will forward your feedback to the developers!



    4. If you are unable to revise the amount of kills needed to complete Crusade, I would like to suggest to change the rewards as they are outdated. Better rewards will provide a better incentive for players to complete it.

    -We are aware of future changes to the Monster Crusade system, but do not have any details yet.



    5. Dating Quiz may become boring after a while and is it possible to change up the questions now and then? Some ideas include: mathematical, chemistry, physics, biology and movie trivia.

    -Thank you for your input! The team will look into it and hopefully make changes soon.



    6. An option that allows one to "Unequip from all classes" or "Add to all classes" option for Starstones would be nice and not as time consuming compared to having to select each separately.

    -Would be indeed some nice features and can be proposed to the developers, but would be lower priority for them to have a look into as it's more a QoL feature.



    7.The communication seems strange. First off we see "CM Naomi" appearing for an event but has not made an introduction post. The removal of the costume from the Challenge Letter upset a large amount of players yet no sign of the compensation. Then there was no announcement made for the upcoming changes with the ticket system and the GM's also didn't seem to be aware of it, but other Aeria games were informed. How come TWS was neglected?

    -The One Man Army costume compensation is still in the works. For the ticket systems, there was an announcement, news on our website, to be specific: https://twinsaga.aeriagames.co…/new-ticket-system-update More info was also to be found in our forum: New Ticket Submission Procedure New Ticket System is Live!



    8.The promotions with purchasing Yui's contracts directly, extra AP upon topping up and redeeming 2x Senshi contracts that were offered to us recently were impressive.

    -Thank you for your feedback. Glad you liked it!



    9. The way that the community is being taken care of is very worrying. The game is losing population as we speak and it feels like you are trying to milk us as much as you can, but barely any attention is paid towards us. Examples being: tickets seems to be neglected, we leave feedbacks but there has been months gap without responses; communication seems nonexistent. The game seems to have no CM's around to make the community feel like they are being taken care of. There's no events or appearances from the CM. When will the staff be able to take care of the game properly?

    -Actually it is the opposite right now. The game is growing again, we're getting patches out at a consistent pace and the pricing for many items has changed. Yes we might be a bit slow on several ends, but we have to work with the resources we have and make the best out of it. We apologize for the delays, especially the things that take month to get taken care of, but we assure you we don't forget about it.



    10.The Wedding event is disappointing. For the price that you need pay (btw, for an old costume) in order to participate, does not seem equal worth to receiving an artwork when you can go to an artist's Patreon and pay for their drawing services for way cheaper prices. With also no example provided, you leave the players with no clear picture of what they'll receive. The winner may not even like the artwork, and you are not guaranteed to win even if you paid the price for the costumes.

    -Thank you very much for the feedback. The overall execution of the wedding event was rather lacking and will do better in the future if we host such an event again.



    11.June 29th's Astral Puzzle is identical to March 23rd's Astral Puzzle. There should have been some decency to at least change few of the items on it rather than posting the same identical puzzle.

    -Thank you for your feedback.



    12.Things might be chaotic and it's obvious that the community isn't happy at the moment, but I think it's great that you guys are progressing with bug fixes and providing variety of deals (AP, Yui, additional Loyalty Programs, ACs, etc.) have all been great. The Astral Puzzles do feel a bit stale - perhaps it's time to do another round of suggestions from the community?

    -Thank you for your kind words! We are constantly trying to improve ourselves, however we also need to make sure to not flood the game with too many costumes at once. You can also leave your suggestions for puzzles on the forum here: Astral Puzzles: What would you like to have on them?



    13.The Food dishes that provides additional profession EXP are rather low and not really worth it. 5% chance to get 5% EXP is a boost by 0.25%. Is this intentional and could this not be increased?

    -There are currently no plans to review the food dishes for profession experience in the near future.



    14.My issue is that TWS feels like it's always neglected and items/puzzles seems stale. If we compare to other games like Aura Kingdom, where they get more Loyalty programs and they last longer in comparison to TWS. I feel way more enticed to spend money on that game and I don't even play it. I don't understand why TWS feels so poorly managed compared to other games. I cancelled my recurring AP due to this. I don't know what happens behind the scenes but I feel TWS could do with maybe receiving a helping hand from the team that handles Aura Kingdom to help stabilize TWS.

    -Thanks a lot for the feedback! We will have a look into it.



  • July 2019


    1. The decision to make logins based on account instead of character isn't very ideal. I understand the idea of reducing characters on the server but players won't want to delete characters that they have spent a lot of time and effort on. There isn't much incentive to keep additional characters besides for running dungeons now. Also if something similar happens in the future where it may ruin someone's chance to obtain contracts or something then please announce it in good time. The decision to not announce it properly to warn the players has just caused frustration among the community.

    -We agree that the communication about it was a bit lackluster, but the overall change to account-based rewards was necessary and the amount of items was increased.



    2.The promotions of the newer items like 1-Day Loot Charm, Senshi Blessing Tome and S Coin was a good idea and makes the gambling more interesting. In addition to the patches, it seems we are getting them more regularly and smaller and in honesty, I would say that I prefer this over than waiting longer periods with large patches comes with more bugs. With them being smaller seems to make it easier to prioritise what needs to be fixed (if there is any.) It's also nice to see the staff hosting more events and communicating more with the players. Rewards are also being sent out way faster compared to before.

    -Thanks a lot for your feedback!



    3.Are there any plans on adjusting the Crusade? We have suggested various things such as increasing rewards or swapping out items. Are they being considered or what's the actual plan with it?

    -We are aware of future changes to the Monster Crusade system, but do not have any details yet.



    4.Like a boss events has been going great as of recent. Please keep up the good work!

    -Thank you!



    5.The Gold coin is among the better additions that you guys have added to the server and everyone is loving it. Could this not be a permanent thing instead?

    -Although the gold coin buff is still active for the most dungeons, we cannot tell you if it will be permanently implemented. Of course we will let you know in case this changes!

  • August 2019 + October 2019


    1.Promotions have been great as of recent; the 99 AP per Senshi Contracts was pretty great. Hope you guys can keep up with more tiers/special offers to keep the players interested.

    -Thank you for your feedback!


    2.There should be some kind of support available during weekend, especially when there's AP promotions. It seems a lot players are having payment issues which often results in them unable to take advantage of the promotion and it's disappointing. It seems to my understanding that it's not easy to extend the duration of them either, so maybe a better suggestion would be to have support available on weekends for cases like these?

    -We will forward your feedback to the responsible departments.


    3. I really like the variations of events recently. I was wondering if there could be a separate calendar for GM/Mod events with duration included for all languages, so it's way easier to keep track of each one?

    -Thank you! We will, if its possible, implement another event calendar for GM/Mod events.


    4. Twin Saga really needs some serious improvement when it comes to neglecting the community's needs. Staff that ignore questions and concerns when things are brought up to them. Support system that takes weeks to receive proper assistance. PM that claims that he will provide answers to our questions but still have yet to say anything. No word of our compensations for the deletion of One-Man Army costume, or why Crusade is constantly faulty.

    -Whenever you feel like a staff member is ignoring your questions, please approach someone else and if that doesn't work, please feel free to submit a ticket to our support and we can have a look into it. We apologize for the (very) late answers to your feedback/questions/concerns and will see how it can be handled in the future.


    5.We have been teased with PvP related things over the past year/s and there's still no major changes to it. Are we going to receive any higher leveled equipment? Any more arenas?

    -We currently do not have any details about future PVP improvements and updates. (UPDATE: PvP gear in regards to equipment have been added in Patch 28 PvP Gear Update)