List of CM, GM and MOD

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    Danmaku Roshi
    Danmaku#4809 Roshi#2439
    Community Manager
    [EN/DE]

    Twin Saga's House Maid
    Community Manager
    [FR]





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    Furval Kuroneko Legretta
    Furval#4369 Kuroneko☀#7236 Legretta#3703
    Game Master
    [EN]

    Friend. not food.
    Game Master
    [EN/ES]
    Game Master
    [EN]
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    Enigma Teira Philuffy
    Enigma#4261 Teira#5091 Philuffy#9189
    Moderator
    [EN]

    What is that I see being cooked above me?
    Game Master
    [DE]
    Game Master
    [DE/EN]

    I'm the fluffy good Twin Saga soul. ♥
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    Lily Koharu Diana
    Lily#5780 Koharu#5680 Diana#1185
    Game Master
    [DE/EN]

    I'll protect you from evil spirits. c:
    Game Master
    [DE]

    German mascot. \o/
    Game Master
    [DE]
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    Selaia Mari Tomori
    Selaia#7944 Mari#2112 Tomori#0818
    Game Master
    [FR]
    Game Master
    [FR]
    Game Master
    [FR]





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    Hex Blade Megumin
    Hex#2800 Blade#1316 Megumin#8159
    Trial Game Master
    [EN]
    Trial Game Master
    [EN]

    Edgy and sharp, but innocuous.
    Trial Moderator
    [EN]

    Just explosive.




    Updated: August 30, 2018

  • Hello everyone,


    At Aeria Games, there are two types of volunteer support staff:


    Moderators and Game Masters

    • A Moderator's tasks are focused primarily on the forum and tasks outside the game, such as organizing the forum, aiding with support and bug reports.
    • A Game Master's tasks are primarily focused on the game itself. They are there to assist players, answer questions, and create and host in-game events!
    • Both Moderator and Game Master can share responsibilities in some ways, but they each have their own focus. Some teams combine both roles into one to suit the team’s needs.

    Game Masters and Moderators have separate accounts that are not used to play the game, but to provide support. Game Masters and Moderators do NOT have the ability to spawn items, currency, or anything of the sort. However, Game Masters can mute players in-game. They are not allowed to interact with the game world in any sort other than to provide support. Any violation of this will result in an immediate termination of the staff member.


    What a Game Master is able to do:

    • Receive and forward game related feedback
    • Perform forum and in game events
    • Answer game related questions
    • Request assistance from a Moderator if needed
    • Monitor overall server performance and notify a CM in case of trouble
    • Receive behavior related reports and forward them to a CM
    • Receive bug reports and forward them to a CM
    • Mute players in-game


    What a Game Master is unable to do:

    • Show any kind of favoritism (e.g. handing out free items or AP)
    • Fix bugs
    • Alter already-existing game features
    • Develop new game features
    • View your tickets or respond to them
    • Ban accounts or threaten to ban any account
    • Deal with in-game ban appeals
    • Deal with GM or MOD related feedback


    What a Moderator is able to do:


    • Receive and forward forum related feedback
    • Perform forum events
    • Answer forum and game related questions in the forum
    • Monitor forum and notify a CM in case of trouble
    • Receive behavior related reports and forward them to a CM
    • Receive bug reports on the forum and forward them to a CM
    • Mute players on Discord


    What a Moderator is unable to do:

    • Show any kind of favoritism (e.g. hand out free items or AP)
    • Fix bugs
    • Alter already existing game or forum features
    • Develop new game or forum features
    • View your tickets or respond to them
    • Ban accounts or threaten to ban any account
    • Deal with in-game ban appeals
    • Deal with GM or MOD related feedback


    Game Masters will never reveal their identity or the name of their personal account character, if they have one. Please do not ask them or try to pursue the matter. This barrier between their GM persona and personal persona is there for their own protection. Their safety is one of our primary concerns, and any hint at an attempt to penetrate their layer of privacy and safety will be met with an immediate and severe reaction from gamigo or Aeria Games.


    ===========================


    What happened to the Game Sages?


    We would like to inform you that all your favorite Game Masters are now Community Managers and will be tagged as such on this new forum and discord. Our previous Game Sages are now known as Game Masters and have a brand new identity.