List of CM, GM and MOD


  • Hello everybody,

    Please find below the list of Community Managers, Game Masters and Moderators on Twin Saga


    Last updated: 18 February 2018
     
       71271377CM.png 

    Danmaku

    IGN: <CM>Danmaku

    DE/EN

                eb01c2239cb2c58c09532c622b9cc11c.png


    Deadpool

    IGN: <GM>Deadpool


    Furval

    IGN: <GM>Furval


    Vanilla

    IGN: <GM>Vanilla

    Kuroneko
    IGN: <GM>Kuroneko


    Matthew
    IGN: <GM>Matthew


    Legretta
    IGN: <GM>Legretta

                567835fa43baffdce61f14421449795a.png


    Enigma
    IGN: <GM>Enigma

    tgm.png

    Megumin
    IGN: <TGM>Megumin


    Sol

    IGN: <TGM>Sol

  • Hello everyone,


    At Aeria Games, there are two types of volunteer support staff:


    Moderators and Game Masters

    • A Moderator's tasks are focused primarily on the forum and tasks outside the game, such as organizing the forum, aiding with support and bug reports.
    • A Game Master's tasks are primarily focused on the game itself. They are there to assist players, answer questions, and create and host in-game events!
    • Both Moderator and Game Master can share responsibilities in some ways, but they each have their own focus. Some teams combine both roles into one to suit the team’s needs.

    Game Masters and Moderators have separate accounts that are not used to play the game, but to provide support. Game Masters and Moderators do NOT have the ability to spawn items, currency, or anything of the sort. However, Game Masters can mute players in-game. They are not allowed to interact with the game world in any sort other than to provide support. Any violation of this will result in an immediate termination of the staff member.


    What a Game Master is able to do:

    • Receive and forward game related feedback
    • Perform forum and in game events
    • Answer game related questions
    • Request assistance from a Forum GS if needed
    • Monitor overall server performance and notify a CM in case of trouble
    • Receive behavior related reports and forward them to a CM
    • Receive bug reports and forward them to a CM
    • Mute players in-game


    What a Game Master is unable to do:

    • Show any kind of favoritism (e.g. handing out free items or AP)
    • Fix bugs
    • Alter already-existing game features
    • Develop new game features
    • View your tickets or respond to them
    • Ban accounts or threaten to ban any account
    • Deal with in-game ban appeals
    • Deal with GM or MOD related feedback


    What a Moderator is able to do:


    • Receive and forward forum related feedback
    • Perform forum events
    • Answer forum and game related questions in the forum
    • Monitor forum and notify a CM in case of trouble
    • Receive behavior related reports and forward them to a CM
    • Receive bug reports on the forum and forward them to a CM
    • Mute players on Discord


    What a Moderator is unable to do:

    • Show any kind of favoritism (e.g. hand out free items or AP)
    • Fix bugs
    • Alter already existing game or forum features
    • Develop new game or forum features
    • View your tickets or respond to them
    • Ban accounts or threaten to ban any account
    • Deal with in-game ban appeals
    • Deal with GM or MOD related feedback


    Game Masters will never reveal their identity or the name of their personal account character, if they have one. Please do not ask them or try to pursue the matter. This barrier between their GM persona and personal persona is there for their own protection. Their safety is one of our primary concerns, and any hint at an attempt to penetrate their layer of privacy and safety will be met with an immediate and severe reaction from gamigo or Aeria Games.


    ===========================


    What happened to the Game Sages?


    We would like to inform you that all your favorite Game Masters are now Community Managers and will be tagged as such on this new forum and discord. Our previous Game Sages are now known as Game Masters and have a brand new identity.